At Hatton Florist, we are dedicated to delivering only the freshest, most beautiful flowers to our valued customers throughout Hatton and its surroundings. With every bouquet or arrangement, we offer our renowned Fresh Flowers Guarantee—ensuring that each order arrives in peak condition and meets your highest expectations. We take great pride in being a trusted local Hatton florist, serving both households and nearby businesses with exceptional floral service.
Your satisfaction is at the heart of what we do. If your flowers are damaged on arrival, appear wilted, or do not meet the quality you expect from us, please report the issue to us as soon as possible—ideally within 24 hours of delivery. We kindly ask that customers retain the original bouquet and provide photographic evidence of the damage or issue, as this assists us in our quality assurance process.
Our flowers are sourced fresh daily and are designed to last seven days under normal conditions with proper care. If your flowers fade or deteriorate significantly within this 7-day freshness window, and you have followed our flower care recommendations, please let us know so we can address the problem. Our promise to you is that every stem you receive from Hatton Florist will remain vibrant and fresh for at least a week.
Should you receive flowers that are either damaged on arrival or do not meet our freshness promise, you have the option of receiving either a full refund or a replacement bouquet—whichever you prefer. Our team reviews each situation individually and acts promptly to ensure maximum satisfaction. All you need to do is contact us within the first 24 hours of delivery to initiate the refund or replacement process. Our priority is to make things right for our valued customers in Hatton, whether you are a home or business client.
We hope every experience with Hatton Florist is a joyous and seamless one. However, if you are dissatisfied for any reason, please inform us right away. To make a complaint, provide your order details, a brief description of the issue, and any relevant photos. Our customer care team will investigate thoroughly and respond within 2 working days. We are committed to resolving complaints promptly and fairly, aiming to turn any less-than-perfect experience into a positive one.
For years, Hatton Florist has been a cornerstone of the local community, building trust with households and businesses throughout the region. Our dedication to excellent service shines through in every delivery, and our returns, refunds, and complaints process reflects our commitment to your satisfaction. Thank you for making us your local florist of choice in Hatton.
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