Welcome to Hatton Florist. These Terms & Conditions set out the basis on which you can place orders through our website for the delivery of flowers and related products ("Products") in Hatton and the surrounding areas. Please read these terms carefully before placing your order. By submitting an order, you agree to be bound by these Terms & Conditions as a customer within the UK, specifically those residing in or ordering for delivery to Hatton and neighbouring locations.
In these Terms & Conditions:
Hatton Florist strives to ensure a seamless online flower delivery experience throughout Hatton and its surrounding areas. When you wish to place an order, please follow these steps:
We reserve the right to reject any orders prior to acceptance, for example if an item is unavailable, payment is not authorised, or if you do not meet our eligibility criteria. In such cases, any payment already made will be fully refunded.
All Products are subject to availability. Due to the seasonal nature and supply of flowers, certain varieties may not always be in stock. If a particular flower or item is unavailable at the time of your order, we reserve the right to substitute with one of equal or superior value and similar appearance. We will take reasonable steps to inform you of any substantial changes where time permits.
Product images on our website are for illustrative purposes only. The delivered Products may vary slightly due to the natural differences between individual flowers and arrangements.
All prices for Hatton Florist Products are displayed in GBP (£), including VAT where applicable. Delivery charges, if applicable, are listed separately during the checkout process and are subject to area of delivery within Hatton and nearby locations.
We take payments at the point of order using approved payment methods, as shown on our website during checkout. Accepted payment options typically include major debit and credit cards, as well as other secure online payment solutions. Every effort is made to protect your financial information and transact payments securely.
Your order is deemed complete only upon full receipt of cleared payment. If payment fails for any reason, your order will not be processed or delivered until arrangements have been made for full payment.
Hatton Florist offers delivery of flowers and related Products across Hatton and surrounding areas. Our delivery service operates according to the following terms:
Some delivery dates, such as peak seasonal periods (Valentine’s Day, Mother’s Day, Christmas, etc.), may be subject to cut-off times and earlier order deadlines. We recommend ordering in advance for such occasions.
You have the right to cancel or amend your order, subject to the conditions below:
Should you wish to amend or cancel, please refer to your order confirmation for guidance and contact us using the details provided on our website.
Customer satisfaction is important to us. If your Product is received damaged, not as described, or is otherwise unsatisfactory, please contact us on the day of delivery or as soon as possible. We may require you to provide photographic evidence of the issue.
Each case will be assessed individually. Where justified, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund at our sole discretion. Please note that due to the perishable and bespoke nature of floral Products, non-faulty returns are not generally accepted in accordance with statutory exemptions under the Consumer Contracts Regulations 2013.
All content on the Hatton Florist website, including images, product designs, text, graphics, and logos, is the intellectual property of Hatton Florist or our licensors. No content may be used, copied, reproduced or distributed without our prior written permission. Use of our website or materials for any commercial purpose without express consent is prohibited.
We are committed to complying with all relevant data protection laws in the UK, including the UK GDPR and Data Protection Act 2018. Personal data provided during the order process will be processed in accordance with our Privacy Policy, for the purposes of fulfilling your order and improving our services.
Your details will not be shared with third parties except as necessary to deliver your order or comply with legal obligations.
We are committed to delivering quality Products and services across Hatton and all surrounding areas. However, our liability for any losses you experience as a result of placing an order with Hatton Florist is limited as follows:
By using our website, you warrant that:
We reserve the right to suspend or terminate your access to our services at our discretion if we suspect misuse or breach of these Terms & Conditions.
These Terms & Conditions and any disputes arising from them, or from the supply of Products, shall be governed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is determined to be invalid or unenforceable, that provision shall be deemed removed and the remainder will remain in full effect. Our failure to enforce any part of these Terms & Conditions does not waive our right to enforce them at a later date.
These Terms & Conditions may be updated from time to time without prior notice. Any changes will be effective immediately on publication to the website. Your continued use of our services constitutes acceptance of any revised terms.
These terms apply to all customers placing orders for delivery to Hatton and the surrounding areas.
If you have any questions regarding these Terms & Conditions, or require further assistance, please refer to our website for details of how to contact the Hatton Florist customer support team. We value your feedback and are committed to ensuring your flower delivery in Hatton is handled with the utmost care and satisfaction.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hatton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hatton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
